Statement of Purpose & Patient Guide
- Dec 3, 2023
- 4 min read
Updated: May 20
Updated 20 May 2026
Statement of Purpose
Hamilton Face Clinic Ltd
Prepared in accordance with Regulation 4 and Schedule 3 of The Independent Health Care Regulations (Northern Ireland) 2005
Section 1: Company Overview & Legal Status
Company Name: Hamilton Face Clinic Ltd
Company Registration Number: NI648006
Registered Clinic Address: 15 Sandringham Street, Belfast, BT9 7DR
Clinic Email: belfast@hamiltonfaceclinic.com
Official Website: www.drmarkhamilton.com
Section 2: Registered Governance
Registered Provider: Hamilton Face Clinic Ltd
Responsible Individual: Dr. Mark Hamilton
Registered Manager: Dr. Mark Hamilton
Medical Director: Dr. Mark Hamilton
Qualifications: MB, BAO, BCh, M.R.C.S.I. (Qualified Doctor and Trained Surgeon)
Professional Registration: General Medical Council (GMC) No: 4648431
Professional Registration: Irish Medical Council ( IMC) No: 320253
Regulatory Status: Currently on the RQIA approved list of medical practitioners.
Registered with the Royal College of Surgeons in Ireland (RCSI)
Member of the Royal College of Physicians Ireland (RCPI)
Member of the Independent Doctors Federation (IDF).
Section 3: Staffing Structure & Qualifications
The clinic operates a highly specialized organizational structure to ensure maximum clinical oversight.
Staff Member Name | Job Title & Role | Professional Qualifications |
Dr. Mark Hamilton | Registered Provider / Clinical Director / Surgeon | MB, BAO, BCh, M.R.C.S.I. |
Karen Hamilton | Clinic Administrator / Manager | [ BSc (Hons) Occupational Therapy ] |
Section 4: Aims and Objectives
The core clinical objectives of Hamilton Face Clinic Ltd are:
To provide safe, evidence-based, high-quality non-surgical aesthetic injectable treatments to the public.
To improve the psychological well-being, self-esteem, and quality of life of patients by treating damaged and aging skin.
To deliver honest, patient-centred medical advice that prioritizes patient safety above commercial gain.
To maintain an environment of continuous clinical improvement, strictly adhering to DHSSPS Minimum Care Standards.
Section 5: Services & Treatments Provided
The clinic is registered as an Independent Clinic providing outpatient-based, non-surgical aesthetic and medical treatments. The specific treatments offered are:
Botulinum Neurotoxin injections
Non-permanent Dermal Fillers
Polynucleotides
Profhilo & Skin Boosting Injectables
Prescription and topical medical skincare
Section 6: Patient Consultations, Fees & Consent
Face-to-Face Care: All consultations, treatments, and follow-up reviews are performed directly and exclusively by Dr. Mark Hamilton.
Full Facial Assessment: Rather than focusing on an isolated problem, a holistic clinical assessment of the face and neck is performed to devise a bespoke treatment plan.
Consultation Fees: A consultation fee of £150 applies. This fee is fully deducted from the cost if the patient proceeds with a treatment.
Informed Consent: Dr. Hamilton explicitly details the clinical benefits, limitations, and potential side effects of the chosen procedure. Consent forms must be read and signed, and consent can be withdrawn by the patient at any point without penalty.
Pain Management: During treatments, patients are asked to rate discomfort on a 0 to 10 scale. Appropriate clinical methods to alleviate pain are actively utilized.
Fees & Payments: Botulinum toxin treatments start from £175; dermal fillers start from £250. Up-to-date fees are transparently listed on the clinic website. Payments are accepted via debit/credit card. Medical insurance and external financing plans are not accepted.
Section 7: Privacy, Dignity & Safeguarding
Patient Privacy: All consultations and clinical procedures take place in a private, closed-door environment. Patient records are handled in strict compliance with Data Protection/GDPR laws.
Adult Safeguarding: Hamilton Face Clinic Ltd operates a zero-tolerance policy toward abuse. Safeguarding policies are updated annually to protect vulnerable adults, ensuring clear path reporting to local Health and Social Care Trusts if vulnerability or abuse is suspected.
Accessibility: The clinic makes reasonable adjustments to assist patients with language barriers or mobility issues, ensuring equitable access to care.
Section 8: Patient Feedback & Quality Assurance
To continuously evaluate and improve our delivery of care, the clinic utilizes a dual-track feedback framework:
The Continuous Feedback Box: A comments box is permanently available in the clinic waiting area for spontaneous patient suggestions.
Patient Surveys: A formal patient satisfaction survey is administered yearly. The aggregated data and findings are openly displayed in the clinic waiting room for public view.
Section 9: Formal Complaints Procedure
Hamilton Face Clinic Ltd takes all expressions of dissatisfaction seriously. The clinic operates a transparent, phased complaints policy with strict regulatory timelines:
Phase 1: Local Resolution
Patients are encouraged to raise any issues immediately face-to-face, via telephone, or via email to belfast@hamiltonfaceclinic.com.
Phase 2: Formal Internal Investigation
Acknowledgment: Any written or formal complaint will be acknowledged in writing within 5 working days of receipt.
Investigation: Dr. Hamilton will personally review the case notes, timelines, and clinical outcome.
Response: A clear, detailed, and accurate written response will be issued to the complainant within 20 working days. If an extension is required due to exceptional circumstances, the complainant will be notified immediately with an explanation and a revised timeline.
Resolution: The final letter will address all points raised, include an apology where appropriate, and outline any changes made to clinic practices as a direct result of the grievance.
Phase 3: Independent Escalation
If a patient remains dissatisfied following the final internal response, they have the right to escalate their complaint to an independent adjudication service:
Independent Sector Complaints Adjudication Service (ISCAS)
Website: www.iscas.org.uk
Alternatively, patients can seek advice regarding health and social care services from the Patient and Client Council (PCC) (www.patientclientcouncil.hscni.net).
Regulatory Notification
The Regulation and Quality Improvement Authority (RQIA) is a regulatory body and does not directly arbitrate or resolve individual consumer or financial disputes. However, RQIA will be formally notified of any breach of regulations, serious adverse incidents, or systematic failures identified via a complaint.
Section 10: Regulatory Contact Information
The clinic is fully subject to regulation and periodic inspection by the Regulation and Quality Improvement Authority. The most up-to-date inspection reports for this clinic can be accessed directly on the RQIA website.
Regulator Body: The Regulation and Quality Improvement Authority (RQIA)
Address: 1st Floor James House, 2-4 Cromac Ave, Belfast, BT7 2AJ
Email: info@rqia.org.uk
Telephone: 028 9536 1990
Click on the link above for the most recent and up to date report provided by the RQIA
